Not everything is predictable. We are happy to help you with changes or cancellations

First, please check your reservation document if you have booked directly with us or via another booking channel? If so, please click the button and insert your Email-address and your booking number.

Cancel reservation


If you have booked over another source (other hotel booking site, not on our website) please follow the instructions on your booking confirmation sheet. The booking agent, tour operator or external booking service will confirm the cancellation and cancel your reservation. It may be that cancellation fees are due for payment according to the cancellation terms you have excepted while booking on this source.


Free of charge until two days before check-in.
Total booking value if you cancel less than 2 days before check-in, if you do not show up or cancel on the same day of booked check-in or generally when you have booked a non-refundable discounted offer.
For further information please read our General Terms & Conditions.


Save traveling – cancellation without costs – also for discount offers!
In order to be compensated for financial losses in the event of a trip interruption or cancellation of your whole trip, we recommend the usage of a a travel cancellation insurance.


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